top of page

Casieblue Store Help Center

Do our phones come with a SIM?

No. All our phones are both SIM free and unlocked, meaning they come without a SIM card, and will work on all networks. All you have to do is pop in your SIM and you're good to go.

How do I cancel, Return or Refund?

It's free to cancel your order before shipment. You can return your order within 14 days for exchange or for full refund. Please read or Return and Refund policy.

How does your site work?

We are mobile phone retailers and we rely on networks providers who supply us with the data of their individual deals, we use this information to calculate the cheapest price for each tariff based on the overall cost of ownership. In the case of pay monthly contract deals we calculate the entire costs of the complete contract period minus any cash back or discounted line rental charges, in the case of Pay As You Go phones and SIM free handsets we simply calculate the cheapest cost based on the initial purchase price of the device.

Can I keep my existing mobile number?

Yes, all our phone are unlocked for any network. 

 

Are all phones brand new?

The majority of the phone models on our site are brand new, however to save customers even more money we also feature ‘refurbished’ handset deals. These are simply phones that have been dispatched to customers once before and returned if the customer changed their mind, they are then fully tested, reboxed and sold again with a full manufacturers warranty so are more or less brand new once again.

 

When will I receive my free gift?

We try to show when deals include a free gift. Many phone deals with free gifts include the gift with your phone delivery, other are 7 days and others longer. 

 

How can I make a complaint?

We are always looking for ways to better our service and procedures, if you have ideas on where we can improve or would like to make a complaint please use our Contact Us submission form.

 

My question hasn’t been answered!

Please use our submission form to Contact Us and we will try to help you further.

 

Do you do a credit check?

Yes.

We run credit checks on all of our customers wanting to buy now and pay later, as we need to ensure the monthly payments are affordable and to protect against fraud. We believe this is the responsible thing to do for our customers and CasieMobile.

Any more questions?

Check out our help centre or contact us via phone, email or webchat.

Have a question? We are happy to help.