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1. Casieblue Store (Trading name of Casieblue Group Limited) warrants that the Products are free from defects in materials and workmanship under normal use and use in accordance with the relevant User's Guide for the Product during the warranty period (defined below).


2. All our new products have 12 months warranty and our refurbished iphones, apple watches and mackbook have 6 months warranty. This apply to customers in the UK and Europe. Some of our products have no warranty. Please check information on the product listing.


3. In the event of a defect in the materials and workmanship during the Warranty Period, Casieblue store or its Authorised Service Centres will repair or replace the Product or relevant parts at its own discretion.


4. The repair or replacement of a defective product during the warranty period will not be charged to the consumer (for parts, labour or otherwise). All defective products, parts, signs or equipment shall become the property of Casieblue Group Limited.


5. The warranty in respect of a repaired product or the replaced part will continue enjoy the remaining warranty period, or for one months from the date of repair, whichever is longer .


6. A valid proof of purchase with the date and place of purchase needs to be kept and required to present when claiming warranty. Under the circumstance of unable to provide proof of purchase, Casieblue Group Limited reserves the right to refuse the above service with respect to the warranty claim.


7. Some accessories (for example: manual, warranty card, etc.) are not covered by this warranty.


8. This Warranty is not available:
a. if the serial number or warranty seal on the product is unreadable, damaged or removed;
b. if the proof of purchase is not present.


9.This Warranty does not cover for defects and damages resulting from:
a. Normal wear and tear of the equipment or normal aging of equipment;
b. The phone is damaged due to improper use, abuse, negligence or accident, (such as falling, squeezing, water damage, etc.);
c. Any disassembly, repair, modification performed by anyone other than Casieblue Group Limited or Casieblue Group Limited Authorised Service Centre;
d. Spills of food or liquids, corrosion, rust or the use of an incorrect voltage;
e. Scratches or damage to plastic surfaces and any other externally exposed parts as a result of normal use;
f. Use outside of the permitted use according to the user manual of the Product.


10. The Warranty applies to the originally delivered Product. The Warranty does not apply to software or other equipment sold by Casieblue or third parties. However, you must check the end user license agreement, individual warranty statement (s) and / or any exceptions that are intended for such items.


Note: this Warranty Policy applies only for the products sold in United Kingdom and Europe. Casieblue Group Limited reserves the interpretation for the Warranty Policy.



Before you deliver your product to Casieblue Store or an Authorised Service Centre for maintenance/repair under this Warranty, you must backup and then delete all the personal information and data (such as phone numbers, texts, pictures, etc.) that you have stored.



1. With the exception of warranties set out above, Casieblue Store makes no other warranties, express or implied, by law or otherwise. Consumer law in some countries does not allow restrictions on the basis of a product warranty and therefore certain limitations in this warranty document may not apply to you.


2. If you do not back up your data before the delivery of your product to Casieblue Group Limited or an Authorised Service Centre for service under this Warranty, Casieblue Store will not be responsible or liable for damage or loss of programs, data, SIM cards or interchangeable storage media.


3. To the extent permitted by local law, Casieblue Store is not liable for any loss if this is not a reasonably foreseeable consequence of CASIEBLUE GROUP LIMITED's violation of this Warranty. As a consumer, the use of the devices may be non-commercial. CASIEBLUE STORE is therefore not liable for any loss of time, loss of income, loss of expected savings contracts or loss resulting from the use or inability to use the device.


4. In any event, CASIEBLUE STORE and the liability of its supplier under this limited warranty are limited to the amount that the consumer has actually paid for the product or the current replacement value, depending on which of the two is higher.


5. If you are experiencing problems, please contact us or visit our website.


7. This Warranty is updated from time to time by CASIEBLUE GROUP LIMITED 


8. You expressly agree that the use of the unlocking service provided by CASIEBLUE STORE and related service provider is at your own risk. Except as otherwise provided by law, CASIEBLUE GROUP LIMITED and related service provider does not make any form of ostensive or implied statement, promise or guarantee for the unlocking service. It is not guaranteed that the service will meet your requirements, nor is it guaranteed that the service will not be interrupted. CASIEBLUE GROUP LIMITED and related service provider does not make any promises or guarantees on the timeliness, safety, and errors of the service.


9. All our Android OS Phone and Tablet PC are designed only to work with the current Android OS installed in them. Any alterations such as upgrades or flashing a newer version will void the warranty. 

10. The stated ROM amount in our android phones and tablet pc shows the maximum available ROM with nothing installed. However, the Android OS and pre-installed software from the manufacturer will occupy some of this ROM. The available ROM on the device.

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