Yes, Casieblue Store is proudly based in the UK. We specialise in selling a wide range of electronic products, including mobile phones, fitness watches, tablet PCs, and refurbished iPhones and iPads. While our main operations are UK-based, we do offer international shipping to many countries, ensuring that our high-quality electronics are accessible to customers worldwide. For specific shipping details, rates, and delivery times, we encourage you to visit our Shipping Information page or contact our customer service team directly.

Tracking your order from Casieblue Store is simple and straightforward. Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to our logistics partner’s website. Simply click on the link or visit the logistics partner's website, enter your tracking number, and you will be able to see real-time updates on the status of your shipment. If you have any issues or don't receive a tracking number within 48 hours, please contact our customer service team at info@casieblue.co.uk. We are here to ensure your shopping experience is smooth and satisfactory from start to finish. Thank you for choosing Casieblue Store for your electronics needs!

Yes, Casieblue is pleased to offer free shipment on all orders. We are dedicated to providing our customers with a convenient and cost-effective shopping experience. For orders under £50, a small shipping fee will apply, which will be calculated at checkout. Our commitment to quality service ensures that your purchases are delivered swiftly and securely. For more details on our shipping policies and any potential promotions, please visit our Shipping Information page or contact our customer service team.

Before arranging your return, please check the information below: Our standard Approval Guarantee returns window continues to be 28-days Please ensure the product is unused, complete and safely wrapped in its original packaging and that any security tags are still intact On the advice note, fill in the reason for return code in the box for each item you are returning and place this form and all items inside the parcel as normal. If you don't have an advice note please include details of the order Visit the ‘Returns' tab in 'My Account' or the 'My Orders' tab if using our App within the 28 day approval guarantee period and select the items you wish to return. Choose your return method, click ‘Get label' and follow the steps on screen to generate your Yodel store or Post Office code. Alternatively if you have returns address labels at the bottom of your advice note you can use these to make your return. Large items - please request a return by calling our Customer Care Team within the 28-day approval period to inform us you would like to return the item. Until then please keep the product safe and adequately protected All items will be inspected upon return.

How do I make a payment towards my Buy Now Pay Later order? To make a full or partial payment simply log into "My Account", choose "Make a payment", select "Pay Buy Now Pay Later" and allocate your payment to the specific Buy Now Pay Later you wish to pay off. Making partial payments without clearing the cash price in full will reduce the lump sum of compound interest charged at the end of the delayed payment period. Remember, if you choose not to pay the cash price before the end of the delayed payment period, any outstanding balance plus a lump sum of compound interest will be charged to your Very Account. Interest is charged at your account rate. What is compound interest? Interest is calculated from date of order and compounded daily. The interest will be added to your account as a lump sum at the end of the delayed payment period. This means you will pay interest on interest. Where is Buy Now Pay Later shown on my statement? A breakdown of all Buy Now Pay Later purchases can found in the Summary on your statement. You can also view and manage your Buy Now Pay Later in My Account. What is excluded from Buy Now Pay Later? The costs for delivery, installation services and monthly insurance products cannot be placed on Buy Now Pay Later. Buy Now Pay Later availability is subject to your credit and account status.

Yes, Casieblue Store is a reputable online electronics store registered as a company in the United Kingdom. Casieblue Store is a trading name of Casieblue Group Limited, a registered company in England and Wales with company registration number 10084735. We specialise in offering a wide range of electronic products, including mobile phones, fitness watches, tablet PCs, and refurbished iPhones and iPads. As a registered UK company, we prioritise customer satisfaction, ensuring that all our products meet high standards of quality and reliability. When you shop with Casieblue Store, you can be confident that you're dealing with a legitimate and trustworthy business committed to providing excellent service.

At Casieblue Store, we strive to provide the best online shopping experience. If you need to return an item, please follow these steps to ensure a smooth process: 1. **Eligibility:** Ensure the item is eligible for return. Items must be returned within 30 days of receipt and be in their original condition, including all packaging, accessories, and manuals. Certain items, such as refurbished products, may have specific return policies. 2. **Request a Return:** Log in to your Casieblue Store account and navigate to the 'Order History' section. Select the order containing the item you wish to return and click on 'Request a Return.' If you do not have an account, please contact our Customer Service team at infor@casieblue.co.uk for assistance. 3. **Return Authorisation:** Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. This number is necessary for us to process your return. 4. **Shipping the Item:** Carefully pack the item, ensuring it's safely protected for transit. Include the RMA number and a copy of the original invoice inside the package. Use the shipping label provided by our Customer Service team for free return shipping. If you choose to use your own shipping method, you will be responsible for shipping costs, and we recommend using a trackable service. 5. **Processing Time:** After we receive your return, our team will inspect the item and process your refund or replacement within 7-10 business days. The refund will be credited to the original payment method. Please note that depending on your bank, it might take additional time for the refund to appear in your account. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Customer Service team at info@casieblue.co.uk or call us. We appreciate your business and are committed to providing excellent customer service. Please read our Return & Refund policy.